Support for the team you have. Cover for the role you cannot fill.
A team member you configure to carry the repetitive load, the 9 PM messages, the booking back and forth, the same twenty questions, so your people focus on what only humans can do. Give it a role, a name, and your knowledge base, and it works around the clock across every channel, handing anything sensitive or complex to your team with full context.
Your organization
FrontDesk
Every organization has one seat that stays empty
Maybe you cannot afford it. Maybe you cannot find anyone. Maybe you found someone and they left after eight months. Either way, the work of that role does not stop. Inquiries pile up. Bookings slip away. Members, patients, students, and tenants message at 9 PM and hear nothing back.
of small business owners report open roles they simply cannot fill
of calls to small businesses go unanswered, and 85% of missed callers never call back
the yearly salary for that role, which many organizations simply cannot afford right now
FrontDesk is here to support your people, never to replace them
We hear the fear about AI taking jobs, and we built FrontDesk around the opposite idea. It takes the repetitive load off the team you already have, covers the seat you cannot afford to fill yet, and works the hours nobody should have to. The judgment, the care, and the relationships stay with your people. That is the Ubuntu in our name: technology that helps the community thrive, starting with the humans on your team.
Hired on Monday, working by Friday
We onboard FrontDesk the way you would onboard a great new hire, except it takes days instead of months.
The interview
We meet to understand the role you need filled, your processes, your customers or community, and your voice. Together we write FrontDesk's job description.
The training
We train FrontDesk on your knowledge base, connect it to your calendar, payment processor, and messaging channels, and give it a name and personality that fits your team.
The first shift
FrontDesk starts working. Every conversation is reviewed in the early weeks and we keep refining how it handles the role.
The one on ones
We stay involved every month: knowledge base updates, conversation reviews, and performance improvements. We do not disappear after the invoice is paid. That is the commitment.
One hire. Many roles.
Pick the seat that is sitting empty, or the role your overstretched team is covering off the side of their desk. FrontDesk is trained for it, speaks your languages, and hands anything sensitive or complex to your team with full context.
Patient Coordinator
- Answers patient inquiries about services, hours, and insurance
- Qualifies new patients and books initial consultations
- Sends appointment reminders and handles rescheduling
- Escalates urgent cases to your clinical team instantly
Intake Specialist
- Screens potential clients based on your criteria
- Collects preliminary case or project details
- Books qualified consultations on your calendar
- Follows up with leads who went quiet
Leasing Coordinator
- Answers questions about available units, pricing, and amenities
- Qualifies prospective tenants before showings
- Schedules property tours and open houses
- Follows up after viewings to move applications forward
Admissions Officer
- Answers questions about programs, tuition, and deadlines
- Guides prospective students through the application process
- Books campus tours and information sessions
- Follows up with incomplete applications
Volunteer Coordinator
- Answers questions about volunteer opportunities and requirements
- Collects availability and preferences from new volunteers
- Schedules orientation sessions and training
- Sends reminders and coordinates shift coverage
Booking Receptionist
- Handles appointment requests across all messaging channels
- Answers questions about services, pricing, and availability
- Manages cancellations and waitlists automatically
- Upsells packages and memberships during conversations
It knows when to step aside
A good team member does not try to handle everything alone. FrontDesk is trained to recognize when a conversation needs a human, and it hands off cleanly every time.
The customer asks for something outside FrontDesk's training
FrontDesk flags the conversation, sends your team a notification with full context, and lets the customer know a human is stepping in.
The conversation involves a sensitive or high-stakes decision
FrontDesk recognizes the gravity, gathers all relevant details, and routes the conversation to the right person on your team with a summary.
The customer explicitly asks to speak with a human
FrontDesk immediately acknowledges the request, confirms availability, and connects them to your team. No arguing, no stalling.
“The best AI team member is one that knows its limits. FrontDesk handles the volume so your humans can handle the moments that matter.”
What the uncovered role costs vs what backup costs
The role left uncovered
- Inquiries missed at night and on weekends
- Your best people pulled off their real work to answer the same questions
- Bookings, members, and applicants quietly going elsewhere
- Overtime, overload, and burnout for the team you have
- A seat that stays empty because the salary is out of reach this year
FrontDesk as the backup
- From $119 per month
- 24/7 hours of coverage, five channels at once, every language you serve
- Your team keeps the work that needs human judgment and care
- Working within 4 days, improving every month
- Holding the seat until you are ready to hire into it
And when a person does join your team in that role, FrontDesk does not leave. It becomes their backup, covering nights, weekends, lunch rushes, and vacations, so they never drown in the queue.
Priced for organizations that cannot add a salary right now
No hidden fees. All prices in Canadian dollars. Every plan includes onboarding, training on your knowledge base, and our ongoing involvement. We stay until it works.
Starter
For small teams testing the waters
Growth
For teams ready to scale
Professional
For organizations that need full coverage
Need higher volume or multiple roles? Let's talk about a custom plan.
Ready to fill the empty seat?
Book a free 30-minute hiring call. We will discuss the role you need filled and show you exactly how FrontDesk would handle it.
Or email us directly at [email protected]
Questions before you hire
Stop posting the job ad. Fill the role this week.
FrontDesk is a trained team member, not software you install. Give it a role, a name, and your knowledge base. It starts working in days.
Ubuntu, because none of us thrive alone.