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How Can We Help You?

Find answers, guides, and support for FrontDesk and all Ubuntu Ecosystem Solutions services.

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What do you need help with?

Getting Started

Set up your FrontDesk agent and connect your first channel in minutes.

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Channel Setup

Connect WhatsApp, Instagram, Facebook, SMS, or Web Chat to FrontDesk.

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AI Training & Customization

Teach FrontDesk about your business, products, pricing, and brand voice.

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Billing & Plans

Manage your subscription, view invoices, and understand pricing.

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Troubleshooting

Fix common issues with connections, messages, and integrations.

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Contact Support

Reach our team directly for personalized help and guidance.

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Step-by-Step Guide

Getting Started with FrontDesk

From first call to live agent in as little as 4 days. Here is exactly what happens.

01

Book Your Strategy Call

Start by booking a free 30-minute strategy call with our team. We will learn about your business, your sales process, your customers, and your goals. This helps us configure FrontDesk to match your exact needs.

Pro Tip

Come prepared with a list of your most common customer questions and your current response process.

FAQ

Frequently Asked Questions

FrontDesk is your 24/7 AI sales and support agent. It handles customer inquiries, qualifies leads, books appointments, addresses objections, and even collects payments — all automatically across WhatsApp, Instagram, Facebook, SMS, and your website chat.
Regular chatbots follow rigid scripts and hit dead ends when customers ask unexpected questions. FrontDesk uses advanced AI reasoning that understands context, processes voice notes and images, handles objections naturally, and actively works to qualify and close deals — not just answer questions.
Not at all. Our team handles the entire setup, configuration, and channel integration for you. You will have a simple dashboard to monitor conversations and performance, but you never need to touch any code or technical settings.
Yes. FrontDesk can communicate in over 50 languages and automatically detects the language your customer is using. This is especially useful for businesses serving diverse communities.
Troubleshooting

Common Issues & Quick Fixes

Most issues can be resolved in a few minutes. Follow the steps below, or reach out to our team if you need more help.

FrontDesk is not responding to messages

  1. 1Check that the channel (WhatsApp, Instagram, etc.) is still connected in your dashboard.
  2. 2Verify your subscription is active and you have not exceeded your conversation limit.
  3. 3Try disconnecting and reconnecting the affected channel.
  4. 4If the issue persists, contact our support team with the channel name and the time the issue started.

Appointments are not syncing with my calendar

  1. 1Confirm your Google Calendar or Calendly account is still connected.
  2. 2Check that FrontDesk has the correct permissions to create events.
  3. 3Make sure your calendar is not set to 'busy' for all time slots.
  4. 4Re-authorize the calendar integration from your FrontDesk dashboard.

FrontDesk is giving incorrect answers

  1. 1Review the AI's knowledge base to ensure your business information is up to date.
  2. 2Check if pricing, services, or hours have changed since the last training update.
  3. 3Flag the specific conversation in your dashboard so our team can review and retrain.
  4. 4Contact support with the conversation ID for a quick fix.

I am not receiving lead notifications

  1. 1Check your notification settings in the FrontDesk dashboard.
  2. 2Verify the email address associated with your account is correct.
  3. 3Check your spam or junk folder for missed notifications.
  4. 4Ensure push notifications are enabled if you are using the mobile app.
Contact Support

Still need help?

Our team is here for you. Send us a message and we will get back to you within one business day. For urgent issues, email us directly.

Response Time

Within 1 business day

Location

Edmonton, Alberta. Serving organizations worldwide.

Send us a message

Or email us directly at [email protected]